Shipping & Delivery Policy
PK Market Labs provides eBooks, educational resources and other digital products electronically. This policy explains how digital delivery works, what customers should expect after payment, and what to do if a product is not received.
All Products Are Delivered Electronically
PK Market Labs does not physically ship eBooks, reports, digital tools, educational materials or other downloadable products.
After payment has been successfully confirmed, the purchased product or the information required to access it will be sent electronically to the email address or other delivery contact provided by the customer.
1. Scope of This Policy
This Shipping & Delivery Policy applies to eBooks, digital educational materials, reports, downloadable resources, licensed digital files, digital tools and other electronic products supplied by PK Market Labs through https://pkmarketlabs.com/ or another authorized PK Market Labs sales channel.
2. Delivery Method
All eligible products are delivered electronically. Depending on the product, delivery may include:
Email Delivery
The digital product may be sent directly to the email address provided by the customer.
Access Details
Where applicable, the customer may receive access instructions, licence information or another digital delivery method.
Customer-Specific Files
Some products may be personalized, licensed or prepared specifically for the purchaser before delivery.
3. Payment Confirmation
Digital delivery normally begins only after PK Market Labs has successfully received or verified the relevant payment.
If a payment is shown as debited from the customer’s account but has not been confirmed to PK Market Labs, delivery may be delayed until the payment status can be verified.
4. Customer Email Responsibility
Customers are responsible for providing a complete and accurate email address or other requested delivery contact at the time of purchase.
Please Check Carefully
- Email address spelling
- Inbox storage availability
- Spam or junk folder
- Email filters or security settings
- Any delivery instructions provided by PK Market Labs
Incorrect Email Address
If an incorrect email address has been supplied, please contact us as soon as possible. We may request transaction details before re-sending the product to a corrected address.
5. Delivery Timing
Delivery begins after successful payment confirmation and, where applicable, completion of any customer-specific preparation, personalization or licence generation.
Some digital products may be delivered quickly, while others may require manual verification or preparation. Actual delivery time may therefore vary depending on the product and transaction status.
If you have not received the product within a reasonable period after payment confirmation, please contact PK Market Labs using the details shown below.
6. If You Do Not Receive the Product
If payment has been confirmed but the purchased product has not arrived, please first check:
If the product still cannot be found, contact us with your payment reference and the email address used for the purchase so that we can investigate the delivery.
7. Re-Delivery and Support
Where a valid purchase is verified and the product has not been successfully received, PK Market Labs may re-send the file, correct the delivery address, provide revised access information or use another reasonable electronic delivery method.
Re-delivery support is intended to resolve genuine delivery problems and does not alter the separate Cancellation & Refund Policy applicable to digital purchases.
8. Email and Third-Party Service Issues
Electronic delivery may depend on third-party services such as email providers, internet service providers, hosting services or payment systems.
Delays or failures caused by spam filters, mailbox restrictions, server outages, internet problems or other third-party systems may be outside the direct control of PK Market Labs. Where possible, we will make reasonable efforts to assist with a verified delivery issue.
9. No Physical Shipping
PK Market Labs currently supplies the products covered by this policy in digital form only. No printed book, CD, USB drive, parcel or other physical package will be shipped unless a specific product page expressly states otherwise.
Accordingly, physical shipping charges, courier tracking numbers and postal delivery timelines are not applicable to standard PK Market Labs digital products.
10. Contact PK Market Labs
If you experience any difficulty receiving or accessing a purchased digital product, please contact us with sufficient transaction information so that we can assist you.